ORDERING & PAYMENT
Simply browse our categories, add items to your cart,
and proceed to checkout. You'll need to create an account or checkout as a guest,
provide delivery details, and complete payment.
We accept all major credit cards (Visa,
Mastercard, American Express), debit cards, and secure online payment methods. All
payments are processed securely with SSL encryption.
Orders can be modified or
cancelled within 1 hour of placement. After this time, orders enter our fulfillment
process and cannot be changed. Contact us immediately at info@radiantyou.co.uk if
you need to make changes.
Yes, we offer digital gift cards in various denominations.
Gift cards are delivered by email and can be used for any products on our website.
SHIPPING & DELIVERY
We offer: - Standard Delivery (2-3 business
days): £4.99 - Express Delivery (Next business day): £7.99 - Free Standard Delivery on
orders over £50
Currently, we only deliver within the UK
mainland. We're working on expanding our delivery options and will update
customers when international shipping becomes available.
Once your order ships, you'll receive a tracking
number via email. You can track your package using this number on our courier's
website or in your RadiantYou account.
Our couriers will attempt delivery and leave
a card with instructions for redelivery or collection. You can usually reschedule
delivery online or collect from a local depot.
PRODUCTS & INGREDIENTS
Yes, all our products are 100% authentic and
sourced directly from authorized suppliers and brand distributors. We guarantee the
authenticity of every item we sell.
Each product
page includes detailed information about suitability for different skin and hair types. If
you need personalized advice, contact our customer service team at
info@radiantyou.co.uk.
We do not test on animals, and we prioritize stocking
brands that are cruelty-free. Look for cruelty-free indicators on product pages, and
contact us if you have questions about specific brands.
Many of our products are
formulated for sensitive skin, and this information is clearly marked on product pages.
We always recommend patch testing new products, especially if you have known
sensitivities.
Discontinue use immediately
and consult a healthcare professional if needed. Contact us at info@radiantyou.co.uk
to report the reaction and discuss return options.
RETURNS & EXCHANGES
For hygiene and safety reasons, we
cannot accept returns of opened or used beauty products. However, if a product
causes an adverse reaction or is defective, please contact us to discuss options.
You have 30 days from the delivery date to
return eligible items in their original, unopened condition.
Customers are responsible for return shipping
costs unless the item is damaged, defective, or sent in error by us.
We don't offer direct exchanges.
Please return the original item and place a new order for the products you want.
ACCOUNT & CUSTOMER SERVICE
You can checkout as a guest, but
creating an account allows you to track orders, save favorites, and receive
personalized recommendations.
Click "Forgot Password" on the login page and
enter your email address. You'll receive instructions to reset your password.
Email us at info@radiantyou.co.uk. We
respond to all inquiries within 24 hours during business days (Monday-Friday).
Contact us immediately at
info@radiantyou.co.uk. We can change delivery addresses if the order hasn't entered
our fulfillment process (usually within 1 hour of ordering).
BEAUTY ADVICE & TIPS
Store products in a cool, dry place
away from direct sunlight. Some products may require refrigeration - check individual
product instructions.
Most unopened beauty products last
2-3 years. Once opened, most products should be used within 6-12 months. Look for
the "period after opening" symbol on packaging.
Yes, but introduce new
products gradually and be aware of ingredient interactions. If you're using active
ingredients like retinol or acids, consult product instructions or a skincare
professional.
Apply a small amount of product to your inner
wrist or behind your ear. Wait 24-48 hours to check for any reaction before using the
product on your face or body.
TECHNICAL SUPPORT
Try clearing your
browser cache and cookies, or try a different browser. If problems persist, contact us at
info@radiantyou.co.uk with details about the issue.
This usually indicates the item is out of stock
or there's a technical issue. Refresh the page and try again, or contact us for
assistance.
Click the "Unsubscribe" link at the bottom
of any marketing email, or contact us at info@radiantyou.co.uk to manage your email
preferences.